I completed an offer but I didn't receive it. What should I do?

Surveys and offers can take a few minutes to hours to be credited by the provider. But some offers/surveys can take longer than usual to credit, up to 72 hours (or up to 30 days for some mobile game offers -- check the terms and conditions on the offer page), such as tasks that need to be audited by the advertiser to know if you have completed and followed all the steps, tasks where you need to test a product or service, download games or mobile apps, register on a website, etc.

All tasks need to be completed in full by the end, performing all the steps informed at the beginning.

The surveys will not always reward you with the amount informed at the beginning, as it was identified that you didn't have the profile of interest for that survey. In these cases, you don't even carry out the actual survey, just some basic initial questions to understand your profile.

If after 72 hours you have not received yet and you're sure to be rewarded, please follow these steps: More than 72 hours and still not received payment 

*Important note: Some mobile game offers are taking up to 30 days to reward (Read the conditions on the offer page).

Sometimes you may not have been rewarded, because you probably put in false information, used a program that camouflages your real IP, completed the task with fraudulent actions (which may result in your account being banned).

For support, please open a ticket on this Chat widget (only do this if you have waited more than 72 hours!)

Our email: [email protected]